Refund & Return Policy
At Moda Majestic, we strive to ensure your satisfaction with every purchase you make from our Fashion Ecommerce store. We understand that sometimes a return may be necessary, and we are here to assist you with our refund policy. Please read the following guidelines carefully to understand the terms and conditions of our return and refund process:
1. Return Window
We offer a 7-day return policy, starting from the day you receive your item. This means you have 7 days to initiate a return request.
2. Eligibility Criteria
- The item must be in the same condition as when you received it. It should be unworn, unused, and free from any damage or alterations.
- The item must be returned in its original packaging, including all tags, labels, and accessories that came with it.
- You must provide a valid receipt or proof of purchase.
3. Non-Returnable Items
- Perfumes (unless there is a manufacturing defect)
- Undergarments and intimate apparel
- Earrings and other pierced jewelry
- Personal care and grooming products
Please note that this list is not exhaustive, and other specific items may also be non-returnable. We will clearly indicate if a product is non-returnable on its respective product page.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team within 7 days of receiving your item to request a return. You can reach us via email, phone, or through our website’s customer support portal.
- Provide the necessary information, including your order number, item details, and reason for return.
- Our customer support team will guide you through the return process, providing you with the necessary instructions and a return shipping address.
- Pack the item securely in its original packaging, including all accessories and tags.
- Ship the item back to us using a reliable and trackable shipping method. Please retain proof of shipment.
5. Refund Process
Once we receive and inspect the returned item, we will notify you of its receipt and the status of your refund request. If the return is approved, we will initiate the refund process. Please note the following details:
6. Exchange Policy
If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to discuss the options available. Exchanges are subject to product availability and may require additional payments or refunds.
7. Damaged or Defective Items
Please note that Moda Majestic reserves the right to refuse a return if the item does not meet the eligibility criteria or if the return request is made beyond the specified timeframe.
If you have any further questions or require assistance regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to help you have a pleasant shopping experience with Moda Majestic.
Disclaimer: This refund policy is provided as a general guideline and may be subject to change. For the most accurate and up-to-date information regarding our refund policy, we encourage you to reach out to our dedicated customer support team. They will be happy to assist you with any queries or concerns you may have.
To connect with us and receive prompt assistance, please feel free to contact us using the following methods:
Email: support@modamajestic.com
Phone: 0092 330 4733304
Our dedicated customer support team is available from 10:00 to 20:00 PKT to answer your questions, provide clarification, and guide you through the refund process.
We value your satisfaction and strive to make your shopping experience with us as smooth as possible. Don’t hesitate to reach out to us for any assistance you require regarding our refund policy or any other inquiries you may have.
Please note that any changes or updates to our refund policy will be communicated through our official channels, and we recommend staying connected with us for the most current information.