Frequently Asked Questions
Frequently Asked Questions
- Contact
You can reach our customer support team through the following channels:
- Email: support@modamajestic.com
- Phone: 0092 330 4733304
- Contact Form
Yes, we have a physical store! You’re welcome to visit us at G-15, Centrum Shopping Mall, Main Rashid Minhas Rd, Federal B Area Block 21 Gulberg Town, Karachi. Experience our products in person, and our friendly staff will be delighted to assist you. Check our store hours for convenient planning.
Our store is located at G-15, Centrum Shopping Mall, Main Rashid Minhas Rd, Federal B Area Block 21 Gulberg Town, Karachi. You can use Map Link for directions or contact our customer support for assistance.
- Returns
Our return policy allows you to return or exchange items within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at support@modamajestic.com or 0092 330 4733304 to inform them of your intention.
- Provide your order number, details of the item you wish to return or exchange, and the reason for the return.
Yes, there are certain conditions for returns:
- Items must be returned in their original condition, unworn, and with all tags attached.
- For returns due to a change of mind, the customer may be responsible for return shipping costs.
- Refunds will be processed once the returned item is received and inspected.
Please refer to our detailed Return Policy page for more information or contact our customer service for personalized assistance.
If you have any further questions or concerns not addressed here, feel free to reach out to our customer service team.
- Shipping
We ship through TCS, blueEX and Leopards courier.
It takes us 2-3 working days for domestic shipments.